Man With A Van Chelsea Terms and Conditions

These Terms and Conditions set out the basis on which Man With A Van Chelsea provides domestic and commercial moving, delivery and related transport services in the UK. By making a booking, confirming an instruction, or allowing our team to begin work, the customer agrees to be bound by these terms. These conditions are designed to create a clear agreement between the customer and the service provider, covering the booking process, payment terms, cancellations, liability, waste handling, and the governing law that applies to the service. They should be read carefully before any booking is confirmed.

In these terms, references to “we”, “us” and “our” mean the provider of the van and man service, and references to “you” or “the customer” mean the person making the booking or any person acting on their behalf. If a booking is made for a business, company, landlord, agent, or third party, the person arranging the service confirms that they have authority to accept these terms on that party’s behalf. It is your responsibility to provide accurate information when booking, including pickup and delivery addresses, access details, item descriptions, parking conditions, and any special handling requirements.

We may update these terms from time to time to reflect operational, legal or commercial changes. The version that applies is the one in force at the time your booking is accepted. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

Booking Process

Bookings for our Man With A Van Chelsea services may be requested by telephone, email, online form, or other agreed communication method. A quotation is usually based on the information provided at the time of enquiry, including the size and nature of the load, the number of items, the distance to be travelled, the time required, and any assistance needed with loading or unloading. Any quotation given before a booking is confirmed is an estimate only unless expressly stated otherwise.

A booking is not confirmed until we have accepted the request and, where required, received any deposit or upfront payment that has been requested. Once confirmed, the booking will normally include the date, approximate arrival time or time window, service type, and any agreed charges or additional conditions. We reserve the right to decline a booking where the job appears unsafe, unlawful, unsuitable, beyond our capacity, or based on inaccurate information.

It is your duty to ensure that the details supplied are complete and correct. If, on arrival, the service differs materially from what was described, we may revise the price, alter the time required, assign additional staff, or, if necessary, treat the booking as cancelled by the customer. This includes, for example, heavier items than stated, more volume than expected, restricted access, lack of parking, long carrying distances, or the need for special equipment.

For the avoidance of doubt, we do not guarantee exact arrival times unless this has been expressly agreed in writing. Traffic conditions, weather, accidents, road closures, and prior job delays may affect timings. We will use reasonable efforts to attend within the agreed window, but any time estimate is approximate unless a fixed-time service has been specifically contracted.

Payments are due in accordance with the quotation, booking confirmation, or invoice provided to you. Unless otherwise agreed, payment must be made on completion of the job or before delivery, and we may require a deposit, card pre-authorisation, or full advance payment for certain jobs. We accept only the payment methods stated at the time of booking. If a deposit is paid, it may be non-refundable in accordance with the cancellation rules below.

All prices are quoted in pounds sterling and may be subject to VAT where applicable. The quoted price may change if the actual service differs from the booked service, if waiting time is incurred, if congestion or parking charges apply, if extra labour is needed, or if circumstances outside our control require a different method of working. Any additional charges will be communicated as soon as reasonably practical. If payment is overdue, we reserve the right to charge interest and reasonable recovery costs to the extent allowed by law.

You may cancel or amend a booking by giving notice in writing or by the method we specify at the time of booking. Cancellation terms may vary depending on the notice period, the scale of the job, whether staff have already been allocated, and whether vehicle dispatch or third-party costs have been incurred. If you cancel at short notice, you may be charged a cancellation fee to cover administrative loss, reserved capacity, and any committed expenses.

If notice of cancellation is given sufficiently in advance, we may, at our discretion, offer a reschedule or partial refund. However, where a booking is cancelled after we have already started travelling to the pickup location, arrived at the site, or commenced loading, charges may still apply. Where a deposit has been taken, the deposit may be retained in full or in part to reflect our losses and the work already committed.

If you request a change to the date, time, addresses, or job specification, we will try to accommodate it, but any amendment is subject to availability and may result in a revised quotation. We are not responsible for delays or extra charges arising because the customer was not ready, access was blocked, items were not properly packed, or the scope of the work changed materially on the day.

Liability and Customer Responsibilities

We do not accept responsibility for pre-existing damage, structural weakness, inadequate packaging, hidden defects, or the inherent condition of any item. If we are asked to move items that are already damaged, unstable, overloaded, or assembled in a way that increases risk, we may refuse to handle them or do so only at the customer’s risk. Where disassembly or reassembly is requested, we will only undertake it if it is reasonable and safe to do so with the tools and information available.

To the fullest extent permitted by law, our liability for loss or damage arising from the service is limited to the direct loss suffered by the customer and excludes indirect or consequential loss, including loss of profit, loss of business, loss of opportunity, or wasted expenses. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited under UK law.

If access is restricted, the customer must obtain any required permissions, permits, parking dispensation, building access, lift access, or other approvals needed for the job. We will not be liable for delays or inability to perform the service where such arrangements were not made in advance. Where parking fines, penalty charges, or tolls arise because of incorrect instructions or lack of arrangements supplied by the customer, those costs may be passed on to the customer.

We may use subcontractors or additional personnel to perform all or part of the service, and any such party will act under our reasonable control or direction. This does not reduce your obligations under these terms. You must ensure that your premises are safe for our team to work in, and you should tell us about hazards such as narrow stairs, low ceilings, broken lifts, unsecured animals, hazardous substances, or anything else that may affect the safe delivery of the man and van Chelsea service.

Any claim for damage or loss must be notified to us within a reasonable time and, where possible, before signing completion paperwork or leaving the delivery site. We may require evidence such as photographs, item descriptions, proof of value, and details of how the item was packed. The customer must take reasonable steps to reduce any loss, and we will not be responsible for losses that could reasonably have been avoided.

Waste Regulations and Environmental Compliance

The customer is responsible for declaring whether items are waste, reusable goods, or a mixture of both. If waste is present, we may require additional information to determine the correct handling method and pricing. Certain waste streams may need special treatment, documentation, or licensed facilities. We reserve the right to refuse any waste load that appears illegal, unsafe, contaminated, or incorrectly described. If the customer misdeclares waste, any resulting costs, penalties, or claims may be passed to the customer.

Where applicable, you must ensure that all waste to be removed is lawfully owned or controlled by you, and that you have the authority to arrange its collection. You must not ask us to dispose of electrical goods, paints, chemicals, oils, asbestos, clinical waste, gas cylinders, batteries, or other controlled materials unless this has been specifically agreed and the lawful route for handling them has been confirmed. We may issue a waste transfer note or similar record where required, and the customer agrees to provide accurate details for that purpose.

Service Standards and Operational Limits

We aim to deliver a professional van and man service that is efficient, courteous, and suitable for the agreed task. Nevertheless, our obligation is limited to the precise service booked. We are not responsible for moving items not listed in the booking if doing so would increase time, risk, or cost beyond what was agreed. If the load exceeds safe or lawful vehicle capacity, or if the task cannot be completed safely, we may stop work until the issue is resolved.

We reserve the right to decline to carry any item that is illegal, unsafe, excessively heavy, improperly packaged, or likely to cause damage to property, vehicles, or persons. We may also refuse to move items that require specialist handling or equipment not included in the booked service. If we reasonably believe that continued work would breach health and safety requirements, we may pause or end the job without liability for resulting delay.

Where the customer is moving goods into storage or into a property managed by a third party, the customer must ensure that the destination is ready to receive the items. This includes arranging access, key collection, unloading space, and any required permissions. Delays caused by the destination being closed, inaccessible, or not ready may result in waiting charges or a revised schedule.

Any estimate for labour, mileage, waiting time, or additional services is based on the information supplied and may be revised if the actual circumstances differ. Examples include additional stops, additional floors, parking difficulty, lengthy access routes, dismantling, reassembly, and handling of especially large or awkward items. We will act reasonably and explain any material change in charge before it is incurred where practical.

If the customer breaches these terms, provides false information, or behaves abusively or unlawfully toward our staff, we may suspend or terminate the service immediately. In such cases, any payment already made may be retained to cover our losses and any work already completed. We may also refuse future bookings from any customer whose conduct creates a serious operational or safety concern.

These terms are intended to be read together with any quotation, invoice, or booking confirmation. If there is any inconsistency between documents, the written booking confirmation or agreed quotation will take precedence over general marketing descriptions. No person other than the customer and us has any right to enforce these terms under the Contracts (Rights of Third Parties) Act 1999 unless expressly stated otherwise.

Unless agreed otherwise in writing, the contract is personal to the customer and may not be assigned to another person without our consent. Any failure by us to enforce a right or remedy on one occasion does not waive that right or remedy in the future. If we delay in taking action, that does not mean we have given up any entitlement under these terms.

Governing Law

These terms, and any dispute or claim arising out of or in connection with them, are governed by the law of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer law provides otherwise. If the customer is acting as a consumer, nothing in these terms affects any rights they may have under applicable UK consumer protection legislation.

By proceeding with a booking for our Man With A Van Chelsea service, you confirm that you have read, understood, and accepted these terms and conditions. You also acknowledge that the service may involve manual handling, transport risk, and time-sensitive logistics, and that both parties must act reasonably and in good faith to ensure the work is completed safely and efficiently.