Terms and Conditions for Man With A Van Chelsea

These Terms and Conditions apply to all services provided by Man With A Van Chelsea and set out the basis on which removal, delivery, transport, collection, and related services are supplied. By placing a booking, confirming an estimate, or instructing us to proceed with a service, the customer agrees to be bound by these terms. Please read them carefully before making a reservation. In these Terms and Conditions, references to “we”, “us”, and “our” mean the service provider operating as Man With A Van Chelsea, and references to “you” or “the customer” mean the person or business requesting the service.

Our services are designed to be practical, flexible, and suitable for domestic and commercial transport needs. This includes single-item moves, partial or full load transport, furniture collection, office relocation support, and other van-based services agreed in advance. Unless otherwise agreed in writing, all services are provided subject to availability and to the information supplied at the time of booking. Any quotation or estimate is based on the description of the items, access conditions, distance, time required, and any additional labour or equipment that may be needed. If the details change, we reserve the right to revise the quote accordingly.

A booking is not confirmed until it has been accepted by us, and in some cases, payment of a deposit or full amount may be required in advance. We may refuse or cancel a booking if the service requested is unsuitable, unlawful, unsafe, or not reasonably achievable within the resources scheduled for that job. We may also decline a booking if the customer has previously failed to make payment or has provided incomplete or misleading information. Any variations agreed after booking should be treated as amendments to the original contract and may affect timing and pricing.

Booking Process

To arrange a service with Man With A Van Chelsea, the customer must provide accurate details about the items to be moved, collection and delivery locations, access conditions, preferred dates, and any special handling requirements. The customer must also confirm whether the job involves stairs, lifts, parking restrictions, fragile items, heavy objects, or dismantling and reassembly. We rely on the information provided and will not be responsible for delays or additional charges caused by omissions or inaccuracies.

Quotes may be supplied as fixed prices or estimates, depending on the nature of the job. A fixed price remains valid only for the exact service described in the booking confirmation. An estimate is based on our assessment at the time and may change if the service takes longer than expected, requires extra manpower, or involves a larger volume of goods than stated. If the customer requests changes after booking, including extra collection points, additional items, waiting time, or new access difficulties, we may adjust the price before continuing.

We aim to attend on time, but arrival windows may be affected by traffic, weather, road closures, or events beyond our control. The customer must ensure that someone authorised is present at both collection and delivery points unless otherwise agreed. Where access is restricted or no one is available to complete handover, additional waiting charges, redelivery charges, or cancellation fees may apply. Any items not declared at booking may be refused if they cannot be safely or lawfully transported.

Payments and Charges

Payment terms will be confirmed at booking and may include advance payment, a deposit, or payment on completion, depending on the service type and risk level. Unless stated otherwise, all prices are quoted in pounds sterling and may be subject to VAT where applicable. The customer agrees to pay all charges due, including any waiting time, congestion-related delays, parking fees, congestion or toll charges, additional labour, storage, disposal fees, and any other supplementary costs previously notified or reasonably incurred during the job.

We may ask for payment before unloading is completed if the service has been materially altered or if additional charges arise. If payment is made by bank transfer, the customer must ensure cleared funds are received by the due date. Card payments, cash, or other accepted methods may be permitted at our discretion. We reserve the right to suspend delivery or retain possession of goods only to the extent permitted by law and until outstanding sums are paid in full.

Any invoice must be paid immediately unless a different payment period has been expressly agreed in writing. Late payment may result in interest, recovery costs, and administrative charges where lawful. The customer is responsible for any bank charges, failed payment fees, or costs associated with chargebacks or reversed transactions unless such reversal results from our error. Promises made by third parties acting on behalf of the customer will not limit the customer’s liability for payment.

Cancellations, Changes, and Delays

The customer may cancel or reschedule a booking, but cancellation charges may apply depending on notice given and the resources already committed. If cancellation is made at short notice, we may charge for lost time, vehicle allocation, staff scheduling, and any non-recoverable expenses. For larger or pre-planned jobs, a deposit may be non-refundable unless we agree otherwise. We will always try to act reasonably when assessing cancellation fees.

If we must cancel due to vehicle breakdown, illness, severe weather, unsafe conditions, or any event outside our control, we will use reasonable efforts to rearrange the service. However, we are not responsible for indirect loss resulting from such cancellation or delay. Time is not of the essence unless specifically agreed in writing. We will not be liable for losses caused by traffic congestion, restricted access, or circumstances that prevent a safe and lawful service from being carried out.

Where the customer is not ready at the agreed time, where access is unavailable, or where the property cannot be safely entered, we may charge waiting time or treat the job as a cancellation. If the customer asks us to hold items temporarily, this must be agreed in advance and may involve separate storage terms and fees. Any change to the booking must be confirmed by us to be valid.

Customer Responsibilities

The customer must ensure that all goods are adequately packed, labelled, and suitable for transport unless we have agreed to provide packing or wrapping services. Fragile, high-value, and sentimental items should be declared in advance. We do not accept responsibility for hidden defects in packaging, pre-existing damage, or unsuitable containers. The customer must also secure loose contents inside drawers, cabinets, appliances, or boxes unless we have expressly agreed to do so.

It is the customer’s duty to obtain any permits, permissions, concierge access, parking arrangements, or building approvals required for the job. If any extra time or charges arise because such arrangements were not in place, the customer will be responsible for those costs. The customer must ensure that all items handed over are lawful to transport and do not contain prohibited, hazardous, stolen, counterfeit, or undeclared substances.

We may refuse to move any item that appears unsafe, contaminated, excessively heavy, likely to cause damage, or otherwise unsuitable for standard van transport. This includes items with infestation, strong odours, leakage, or structural instability. We may also refuse to carry items that require specialist lifting equipment or regulated handling unless those arrangements are agreed in advance and provided for at the customer’s cost.

Liability and Limitations

We will take reasonable care when handling your goods, but our liability is limited to the extent permitted by UK law. We are not responsible for loss or damage caused by events beyond our control, by the customer’s instructions, by defective packaging, by pre-existing damage, or by inherent weakness in the item itself. Unless the customer arranges additional declared cover where available, any claim for damage will be assessed against the condition of the item before loading, the nature of the damage, and the circumstances in which it occurred.

We will not be liable for indirect or consequential losses, including loss of profit, loss of business, missed appointments, emotional distress, or any other loss not directly caused by our breach and not recoverable under applicable law. Where liability is established, our responsibility will ordinarily be limited to repair, replacement, or a refund of the affected service portion, at our discretion and subject to the facts of the case. Nothing in these terms excludes liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

The customer must report any visible damage or shortage as soon as reasonably possible and in any event within a reasonable period after delivery. Claims may require photographs, item descriptions, proof of value, and evidence of pre-existing condition. Failure to notify us promptly may affect our ability to investigate and may limit any remedy available. We may inspect the item and the packaging, and we may require the customer to preserve the damaged goods until the claim is resolved.

Waste Regulations and Disposal

Where our service includes waste removal, disposal, or collection of unwanted items, the customer must only present materials that are lawful for us to handle under applicable waste regulations. We may require details of the waste type before collection and reserve the right to refuse items that are hazardous, contaminated, clinical, electrical in a prohibited condition, or otherwise restricted by law. The customer must be truthful about the origin and composition of the waste.

If we agree to remove waste on the customer’s behalf, the customer acknowledges that the waste remains their responsibility until it is lawfully transferred and accepted at an authorised facility or by an authorised carrier. We may provide or request documentation where required by law, including records relating to waste transfer, classification, or duty of care obligations. The customer must cooperate with any legal requirements and must not ask us to dispose of waste unlawfully, secretly, or in a way that breaches environmental legislation.

Any goods presented as rubbish, scrap, or unwanted items may still be subject to separate charges if sorting, loading, specialist handling, or compliance measures are required. If items are found to contain prohibited substances or dangerous materials, we may stop work immediately and may charge for time already spent. The customer will be liable for any fines, penalties, or enforcement action caused by inaccurate descriptions or unlawful disposal instructions, to the fullest extent permitted by law.

Insurance, Property, and Risk

Risk in the goods generally passes to the customer when items are loaded, unless otherwise agreed in writing or where the law provides otherwise. Ownership of the goods remains with the customer at all times. We may, where available, carry insurance appropriate to the type of service provided, but the existence of insurance does not create broader liability than these terms allow. Customers are encouraged to maintain their own insurance for items of significant value.

Any request for dismantling, reassembly, disconnection, reconnection, or placement of items is carried out only where it is safe and within our competence to do so. We are not responsible for hidden pipes, wiring, weak fixtures, or damage caused by pre-existing installation issues. If a customer requests us to move items through restricted access, narrow stairs, or other challenging routes, the customer accepts the risks inherent in that instruction unless damage results from our negligence.

We are not liable for damage to floors, walls, doors, railings, lifts, or shared areas where such damage is caused by pre-existing defects, insufficient protection, inadequate clearance, or customer instructions contrary to our advice. We may decline to proceed if we believe the risk of damage is unreasonable. Any protective materials supplied by us are used as a practical safeguard only and do not guarantee that no damage will occur.

Complaints, Variations, and General Terms

Any complaint should be raised as soon as possible so that we can investigate promptly and fairly. The customer must provide relevant facts, supporting evidence, and reasonable access to the affected item or service record. We will review complaints in good faith and aim to resolve matters efficiently. If a remedy is offered, it may include rectification, a partial refund, or another proportionate solution depending on the circumstances.

We may amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to that booking unless a later change is required by law. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force. No failure or delay by us in exercising a right will waive that right. No third party has the right to enforce these terms under the Contracts (Rights of Third Parties) Act 1999 unless expressly agreed.

These terms represent the entire agreement between the parties concerning the relevant service, except where expressly varied in writing. The customer confirms that they have authority to enter into the booking and to agree to these terms. By instructing Man With A Van Chelsea, the customer acknowledges that they have read, understood, and accepted these conditions and agree to comply with all reasonable instructions given for the safe and lawful completion of the work.

These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising from or in connection with the service, including questions about interpretation, performance, charges, liability, or cancellation, will be subject to the exclusive jurisdiction of the courts of England and Wales. If there is any conflict between a booking note and these terms, the written booking confirmation will prevail only where it expressly states that it overrides a specific clause.